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Privacy Policy

How Golden Coast Developers collects, uses and protects your personal information when you visit our website, chat with Naila or get in touch with our team.

Effective 14 November 2026

1. Who we are

This website, goldencoastdevelopers.com, is run by Golden Coast Developers, a real estate developer registered in Ghana and the team behind Heritage 100, Sky Azure Villas and Foster Park. In this policy, “we”, “us” and “our” mean Golden Coast Developers.

We are the data controller for the personal information described here. We handle it in line with Ghana’s Data Protection Act, 2012 (Act 843) and, where they apply to visitors abroad, the data protection laws of the visitor’s own country.

Our office: Heritage 100, No.1 Dade Walk, Labone, Accra, Ghana.

2. Information we collect

Information you give us

  • Enquiry and partnership forms: your name, email address, phone or WhatsApp number, the project or service you are interested in, and your message. We also record which page and form you used.
  • Chats with Naila: the messages you type and any contact details you choose to share in the conversation.
  • Calls, emails and WhatsApp messages: what you tell us when you contact our sales or partnerships teams directly.
  • Tour bookings and job applications: these are made on separate pages hosted by our business software provider (Odoo). The details you enter there, such as your name, contact details, preferred date or CV, come to us through that service.

Information collected automatically

  • The pages you view, when you visit and the page that referred you.
  • Your approximate location (country and city) worked out from your IP address, so we can understand where our visitors come from and so Naila can greet you appropriately.
  • Basic technical details such as your browser, device type and screen size.

We do not ask for, and ask you not to send us, sensitive information such as health details, religious beliefs or government ID numbers through the website or chat.

3. How we use your information

  • To answer your enquiry, call or message you back, and arrange site visits and tours.
  • To share details, prices, payment plans and availability for the homes you asked about.
  • To assess and follow up on partnership, investment and agency proposals.
  • To process tour bookings and job applications.
  • To send you news, offers and event invitations, where you have agreed to receive them (see section 12).
  • To understand how the website is used and improve its content, design and Naila’s answers.
  • To keep the website secure, block spam and prevent fraud.
  • To meet our legal, accounting and regulatory obligations.

We do not sell your personal information.

4. Why we are allowed to use it

We rely on one or more of the following:

  • Your consent, for example when you submit a form, start a chat or agree to receive marketing. You can withdraw consent at any time.
  • Taking steps toward a contract you have asked about, such as reserving or buying a home.
  • Our legitimate interests in running, securing and improving our website and business, where these are not outweighed by your rights.
  • Legal obligations, such as keeping transaction records.

5. Naila, our AI concierge

Naila is an automated assistant powered by artificial intelligence. She answers questions about our projects using information we provide, and can pass your details to our team if you ask to be contacted.

  • Your chat messages are processed by a third-party AI service provider to generate Naila’s replies.
  • Conversations, and any contact details you share in them, are saved and may be read by our team so we can follow up and improve Naila’s answers.
  • Naila can make mistakes. Prices, availability and terms are only confirmed in writing by our sales team.

Please do not share passwords, bank details or other sensitive information in the chat.

6. Who we share it with

We share personal information only where needed, and only with:

  • Our service providers, who act on our instructions: our website host and its visitor-statistics tools, our email provider, the AI service that powers Naila, the location service that estimates a visitor’s country from their IP address (ipapi.co), and Odoo for tour bookings and job applications.
  • Professional advisers, such as lawyers, auditors and conveyancers, when you buy a home or where advice is needed.
  • Partners you ask us to connect you with, such as mortgage providers or travel partners for an event, and only with your agreement.
  • Authorities, where the law requires it or to protect our rights and the safety of others.

7. International transfers

Many of our buyers live outside Ghana, and some of our service providers store or process data in other countries. When your information is transferred outside Ghana, we take reasonable steps to make sure it receives a level of protection consistent with Ghanaian law, for example by using reputable providers with appropriate contractual and security safeguards.

8. Cookies and visit data

Our website uses a small number of cookies and similar browser storage to:

  • make the site work, such as remembering an open chat or the form you were filling in;
  • count visits and measure which pages are popular, through our host’s visitor-statistics tool;
  • remember basic preferences so Naila does not greet you twice.

We do not use advertising cookies on this website. You can block or delete cookies in your browser settings. Some features, such as the chat, may not work as well if you do.

9. How long we keep it

  • Enquiries and chats that do not lead to a purchase or partnership: up to 24 months after our last contact with you, then deleted or anonymised.
  • Buyer, investor and partner records: for the length of our relationship and as long afterwards as the law requires for contracts, tax and property records.
  • Visit statistics: kept in summary form; we do not use them to identify you.
  • Marketing preferences: until you unsubscribe. We keep a short note of your opt-out so we respect it.

10. Keeping it safe

We protect your information with secure (HTTPS) connections, password-protected systems limited to staff who need them, and spam and abuse protection on our forms. No website can be completely secure, but we work to protect your data and will act promptly, including notifying you and the Data Protection Commission where required, if a breach affects you.

11. Your rights

Under the Data Protection Act, 2012 (Act 843), you have the right to:

  • ask whether we hold information about you and receive a copy of it;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete information we no longer need or have no right to keep;
  • object to us using your information, including for direct marketing;
  • withdraw consent you have given us at any time.

To use any of these rights, email us at info@goldencoastdevelopers.com with the subject “Privacy request”. We may ask you to confirm your identity, and we aim to reply within 21 days.

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You can also complain to the Data Protection Commission of Ghana (dataprotection.org.gh), or to the data protection authority in your country.

12. Marketing messages

We will only send you newsletters, offers and event invitations by email, SMS or WhatsApp if you have asked for them or are an existing contact who has not opted out. Every email includes an unsubscribe link, and you can reply “STOP” to any SMS or WhatsApp message, or simply tell us, to stop at any time.

13. Children

This website is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us their details, please contact us and we will delete them.

14. Changes to this policy

We may update this policy from time to time, for example when we add new website features. The date at the top shows when it last changed. Where changes are significant, we will highlight them on this page.

15. Contact us

For any question about this policy or your personal information: